Refund policy
Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
Policy Overview
- Return Period: 30 days from delivery date
- Refund Processing Time: 10 business days from receipt of your returned item
- Return Shipping Costs: Covered by the customer for change-of-mind returns. Defective, damaged or incorrect items and size exchanges do not need to be sent back — we ship a replacement free of charge.
- Restocking fee: We do not charge any restocking fee.
Order Cancellations
You can cancel your order within two hours of placing it by contacting our customer service team. After those two hours your order is locked for fulfilment and can no longer be cancelled — please wait for your order to arrive and then follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
- Return Window: Items can be returned within 30 days of delivery.
- Item Condition: Items must be unworn and unwashed in the original packaging. Trying an item on for fit is fine.
- Receipt or Proof of Purchase: Required for all returns.
Return Instructions
To start a return, please follow these steps:
- Contact Customer Service: Email support@clearvyou.com with your order number, reason for return, and any supporting photos if applicable.
- Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
- Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
- Shipping: Return shipping costs are covered by the customer.Use a reliable shipping service with tracking.
- Return Address: Our Team will provide you with the best address to send your return to once you have informed them about your refund request.
Refund Policy
Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
If you do not receive the refund within the expected time, please check with your bank. For further assistance, contact us at support@clearvyou.com.
Exchange Policy
We offer exchanges for incorrect, defective or damaged items, and for size exchanges. For an incorrect item, contact us within 30 days of delivery. For an item that arrives damaged or defective, contact us within 48 hours (see Exceptions and Special Cases below). You do not need to return the original item. Once we have confirmed the issue, we ship the replacement free of charge. If an incorrect size was ordered, contact our customer service team and they will ensure you receive the correct size free of charge.
Exceptions and Special Cases
- Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a replacement at no cost by resending the item to your address.
- Incorrect Product: If you receive an incorrect item, please contact us, we will send you the correct item promptly. You do not need to return the incorrect one.
- Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Contact Information
E-Mail: support@clearvyou.com
Phone: +1 709-301-9454
Store Name: Clearvyou
Company name: Ganntz GmbH
Company number: HRB 111655
Company Address: Altseitersweg 11F, Neunkirchen, Saarland, 66538, Germany
Customer Service Hours: Monday to Friday from 9:00 am to 5:00 pm ET